Simplifying Long-Distance Tech Support

When you’re the de facto tech support guy for most of your family and friends, you quickly find yourself making a lot of house calls. But if you’re not being summoned to help install memory or a new hard drive, there are plenty of tools you can use to diagnose and fix computer problems from afar. Free remote administration tools like UltraVNC and TightVNC have been around for a while now. But when you’re trying to help someone who barely knows their way around a PC, it’s best to keep things simple. And it’s difficult to find a PC remote control program that is simpler to set up and use than LogMeIn Free. LogMeIn Free is a simple, gratis program that lets you remotely access a Windows PC from any other computer connected to the Internet. Basically, you connect to the remote PC via LogMeIn.com’s Web site, which encrypts […]

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